ORDER PREPARATION
Our working target is 1–3 business days after payment confirmation, excluding weekends and relevant holidays. Orders requiring additional checks or special preparation can take longer. Processing time is separate from transit time.
ESTIMATED TRANSIT AFTER DISPATCH
United States: 7–18 business days
United Kingdom: 7–18 business days
Canada: 7–18 business days
Australia: 7–18 business days
European destinations: 10–21 business days
Other eligible destinations: 10–28 business days
These are planning estimates, not guaranteed arrival dates. The available destinations and shipping price, including any free-shipping offer, appear at checkout. Please confirm these operating targets before publishing this policy.
TRACKING
If tracking is provided, we send a dispatch notification with the tracking number or link. Carrier scans can take 24–72 hours to appear and may pause while a package moves between countries.
SPLIT DELIVERIES
An order containing multiple items may be dispatched in separate parcels. Separate tracking details may be provided where available.
ADDRESS ACCURACY
Please review your address, postal code, apartment number, and contact information before paying. Email us immediately if you discover a mistake. We will try to correct it before dispatch but cannot promise a change after shipment.
CUSTOMS AND IMPORT CHARGES
Cross-border shipments may be assessed duties, taxes, or processing fees. Checkout information determines which amounts are included. Unless checkout expressly states that these charges are prepaid, the recipient may need to pay charges imposed by local authorities. We do not control customs clearance decisions.
DELAYS OR MISSING PARCELS
Weather, inspections, carrier disruptions, and peak periods may affect delivery. If your parcel is significantly overdue, contact info@vonelya.store with the order number. We will review the tracking history and work with the carrier where appropriate. For a confirmed loss before delivery, we will provide a remedy required by law, which may include replacement or refund.
DELIVERED BUT NOT FOUND
Check the delivery location, household members, building reception, and carrier notices. Contact us promptly if the parcel still cannot be located so we can review the delivery record.
DAMAGED SHIPMENTS
Keep the packaging and take photos of any damage. Contact us with your order number so we can assess the appropriate resolution.
Your mandatory consumer rights are not reduced by these estimates or procedures.