SHOPPING
Q: How do I buy something?
A: Select an item, review its options and size guide, add it to the cart, and complete checkout using an available payment method.
Q: I placed an order but have no email. What should I do?
A: Check your spam or promotions folder and confirm the checkout email. If it is still missing, write to info@vonelya.store with your name and approximate order time.
Q: Can I add another item after ordering?
A: Contact us promptly. An addition may require a separate order depending on fulfillment status.
SIZING AND PRODUCTS
Q: Are sizes identical across products?
A: No. Consult each item's chart and measurements; fits can differ by cut and manufacturer.
Q: Will a sold-out color return?
A: Restocks depend on availability. Support can tell you whether an update is known.
DELIVERY
Q: How long until my parcel arrives?
A: Allow about 1–3 business days for processing, plus the destination-specific transit estimate in our shipping policy.
Q: Why did I get two tracking numbers?
A: Items can leave different fulfillment facilities and travel in separate packages.
Q: Does tracking always update daily?
A: No. Some international stages are scanned less frequently.
Q: Are customs charges included?
A: Review checkout. Unless duties and taxes are expressly prepaid, destination-country charges may apply.
RETURNS
Q: Can I return an item that does not suit me?
A: Eligible products can be requested for return within 30 days of delivery, subject to the published conditions and legal rights.
Q: Where should I mail a return?
A: Contact support first. The authorized return location may differ from our business mailing address.
Q: What if the wrong product arrived?
A: Email photos and the order number so we can arrange a suitable remedy.
PAYMENT AND HELP
Q: Which cards or wallets work?
A: Available methods appear at checkout and may vary by location.
Q: How can I contact someone?
A: Email info@vonelya.store. Include your order number for faster assistance.